HELP DESK AND MAINTENANCE
App evolution
Thanks to its basic features, GEMA is already a very complete activity management tool for tablet. But regular updates perfect your user experience for the optimisation of your activity.
You can’t find your activity among our list of business solutions? A specific need that is not provided in the app? Contact us to talk about it!
Issues using GEMA?
You’re facing issues with our activity management app? Our team helps you until your the complete resolution of the case. Several solutions open up to you!
- Live chat (via the Freshdesk chatbot) with the support team for instant help. We can take the remote control of your device, send you files… to ensure you an optimal use of the app.
- Ticket creation (via the Freshdesk ticketing platform). A2SI RFID provides you with a customised ticketing platform. You will be able to create tickets and to monitor their development You will receive an email update once the support team has solved your request.
- Use our knowledge base, complete and evolutive with the app. Watch illustrated tutorials of GEMA’s features.
In case of an incident, GEMA’s assistance covers the infrastructure, the equipment or the program and ensures a fast return to normal to enable you continue your activity monitoring.
